Your privacy.
Our commitment.

Who we are

Luxe Sets by KP is a boutique, home-based beauty studio specialising in Gel-X nail services and lash extensions in Heathwood, Queensland, Australia.

We handle personal information in accordance with applicable Australian privacy and data-protection requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

This policy applies to information collected through our website, online booking platform, contact forms, client consent forms, payment processes, social media communications and in-person appointments.

Privacy enquiries: studio@luxesets.com.au

Information we collect

Depending on how you interact with Luxe Sets, we may collect the following information:

• Personal details: Your name, email address, phone number and other details you choose to provide.
• Booking details: Your selected services, appointment dates, booking history, preferences and relevant appointment notes.
• Payment records: Booking fee payments, transaction amounts, payment status, refunds and relevant transaction references. Payment card details are handled by the applicable payment provider.
• Service-related information: Relevant allergies, sensitivities, previous reactions, nail or eye conditions and other information you disclose to help us assess treatment suitability.
• Consent records: Client consent forms, treatment permissions, parental or guardian consent where required, and any separate permissions for promotional photography or marketing.
• Photographs and videos: Images of nail or lash treatments where collected for an agreed purpose, including service documentation or authorised promotional use.
• Communications: Messages, enquiries, feedback and other information shared through our website, email or social media.
• Website information: Device and browser details, IP address, website interactions, referral information and other data collected by enabled analytics and advertising technologies.

We aim to collect only the information reasonably necessary for our services and business operations.

How we collect information

We primarily collect personal information directly from you when you:

• Make or manage an appointment using our online booking platform.
• Complete a client consent form or provide relevant treatment information.
• Contact us through email, website forms or social media.
• Attend an appointment and discuss your service requirements or preferences.
• Choose to receive promotional communications or participate in an offer.
• Visit our website and interact with enabled website tracking technologies.

We may also receive limited booking, communication or transaction information from third-party platforms used to deliver our services.

Why we use your information

Personal information may be used to:

• Manage, confirm and complete appointments.
• Send booking confirmations, appointment reminders and relevant service updates.
• Process booking fees, payments, refunds and applicable appointment charges.
• Review consent forms, allergies and other relevant treatment information.
• Personalise services and maintain appropriate client records.
• Respond to enquiries, complaints and service-related concerns.
• Maintain accounting, transaction and legally required business records.
• Improve website performance, advertising effectiveness and the booking experience.
• Send promotional communications where we have the required consent or are otherwise permitted by law.
• Use photographs or videos for promotional purposes where the required permission has been obtained.

Allergies & treatment information

We may request information about known allergies, sensitivities, previous reactions, relevant medical or skin conditions, or the condition of your natural nails and lashes.

This information helps us assess whether a requested treatment is appropriate and identify any relevant precautions.

Where information is classified as sensitive information under applicable privacy law, we will obtain the necessary consent before collecting it unless another lawful basis applies.

We only request information relevant to the service being provided and restrict access to those who need it for legitimate treatment or business purposes.

You may choose not to provide requested information. However, we may be unable to safely provide a treatment where essential information is unavailable.

Information about younger clients

Luxe Sets may provide services to clients under 16 with the consent of a parent or legal guardian.

Where required, we may collect the name, contact details and relevant consent information of the parent or legal guardian responsible for authorising the treatment.

We use this information to verify the appropriate permission, communicate service-related information and maintain relevant appointment records.

Information relating to younger clients is handled with appropriate care and used only for relevant service or legally permitted purposes.

Marketing or promotional photography involving identifiable clients under 18 requires the appropriate separate permissions, including parental or guardian consent where required.

Photos, videos & promotional content

Luxe Sets may ask to take photographs or short videos of completed nail and lash services to document our work or showcase our services.

With your separate permission, selected photographs or videos may be published through our website, Instagram, other social media platforms, digital advertising or promotional materials.

Your appointment booking or treatment consent does not automatically authorise the public use of identifiable images of you.

We will seek appropriate permission before publishing identifiable photographs or videos for promotional purposes.

You may contact us to withdraw permission for future promotional uses or request the removal of existing content from platforms under our control.

We will assess removal requests and stop further uses covered by a valid withdrawal of consent.

Images previously downloaded, shared or reposted by third parties may not be fully retrievable.

To make a photography or publication request, contact: studio@luxesets.com.au

Email & SMS marketing

Luxe Sets may send promotional emails or messages about services, appointment availability, special offers, studio news and relevant beauty-related content.

We only send commercial electronic communications where we have the consent required under Australian law or another lawful basis for doing so.

Where we request express marketing consent, it is separate from the information required to make a booking or receive a treatment.

You can unsubscribe at any time through the unsubscribe link in a promotional email, an available SMS opt-out option, or by emailing us directly.

We will process marketing opt-out requests promptly and within any applicable statutory timeframe.

Opting out of promotional communications does not prevent us from sending necessary appointment confirmations, reminders, payment information or other messages concerning services you have requested.

Website analytics & tracking

Our website uses multiple analytics and advertising technologies to understand website activity, measure advertising performance and improve the visitor experience.

Depending on the tracking tools enabled on our website, these may include:

• Website analytics: Tools that measure website visits, traffic sources, page interactions and website performance.
• Google advertising technologies: Where enabled, tools used to measure interactions with Google advertisements, website conversions and advertising effectiveness.
• Meta advertising technologies: Where enabled, tools that help measure advertising interactions and support relevant advertising across Meta platforms.
• Cookies and similar technologies: Technologies that support website functionality, remember preferences or collect permitted usage information.

Depending on the technologies enabled, information collected may include device identifiers, browser details, IP address, approximate location, pages visited, referral information and interactions with our website or advertising.

Some advertising providers may associate website interactions with information they hold through their own services, subject to their privacy practices and your applicable settings.

You can manage cookies through your browser settings, any cookie preference controls provided on our website, and applicable advertising settings offered by third-party platforms.

Disabling certain cookies may affect the operation of some website features.

How information may be shared

We may disclose relevant personal information to third-party providers where reasonably necessary to operate our website, manage appointments, process payments or provide services.

These may include:

• Squarespace: Website hosting and associated website functionality.
• Online scheduling providers: Appointment management, booking confirmations and reminders.
• Payment providers: Processing booking fees, service payments and eligible refunds.
• Email and communication providers: Client correspondence, appointment information and permitted marketing.
• Analytics and advertising providers: Website performance measurement, conversion tracking and advertising services, where enabled.

These providers may process information reasonably necessary to perform their respective services.

When you use a third-party booking, payment or social media platform, that provider may also handle information under its own privacy policy and applicable terms.

We may also disclose personal information where required or authorised by law or where you have provided the appropriate consent.

Overseas storage & disclosure

Some third-party technology providers used by Luxe Sets may store, access or process information outside Australia.

This may involve international hosting infrastructure, cloud-based booking systems, payment providers, website analytics or advertising service providers.

Where we disclose personal information to overseas recipients, we will handle the disclosure in accordance with applicable Australian privacy requirements.

You may contact our studio for further information about the third-party services used by Luxe Sets and their applicable data-processing arrangements.

Protecting your information

Luxe Sets takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We aim to restrict access to client information to people who require it for legitimate business or service-related purposes.

Personal information may be stored electronically through business systems and relevant service providers or in appropriately secured business records.

We retain information for as long as reasonably necessary to provide our services, manage our client relationship, respond to relevant concerns and meet applicable legal, accounting or recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate and legally permitted.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access, correction & deletion

You may contact Luxe Sets to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before providing access or making changes.

You may also request the deletion of information that is no longer required or ask us to stop using information for a particular purpose.

We will assess requests in accordance with applicable law, relevant recordkeeping obligations and the circumstances of your request.

We will explain if a request cannot be fulfilled in whole or in part.

Questions & complaints

If you have concerns about how we collect, use, store or disclose your personal information, please contact our studio.

Provide a description of your concern and sufficient information for us to investigate the matter.

We aim to acknowledge privacy complaints, investigate them and provide a response within 30 days.

If additional time is required, we will communicate this to you.

If you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.

www.oaic.gov.au

Changes to our Privacy Policy

Luxe Sets may update this Privacy Policy to reflect changes to our operations, technology, services or applicable legal requirements.

The current version will be published on our website with an updated revision date.

Last updated: 25 September 2026.

Bookings & confirmation

Luxe Sets appointments can be booked directly through our online booking platform, where clients can review available services, prices, dates and appointment times.

A $20 booking fee is required to secure each appointment. This amount is deducted from the final service total.

Your appointment is not confirmed until the required booking fee has been received.

Appointment times are reserved only through our online booking platform. This includes new appointments, rescheduled appointments and complimentary touch-ups. Messages sent by text, email or social media do not hold or confirm an appointment time.

Please provide accurate contact information when booking so you can receive your appointment confirmation and relevant updates.

Your $20 booking fee

A $20 non-refundable booking fee is required to secure your appointment.

The booking fee is deducted from your final service total. The remaining balance is payable at the completion of your appointment.

Booking fees are generally not refundable for a change of mind or a client-initiated cancellation, subject to applicable law.

If you reschedule with at least 48 hours' notice, your existing $20 booking fee transfers to your new appointment.

Any refund or other remedy required by Australian Consumer Law remains available.

Changing your appointment

We require a minimum of 48 hours' notice to cancel or reschedule an appointment.

This allows us sufficient time to offer the appointment to another client.

Notice is counted from the time we receive your request through our online booking platform or in writing.

• Rescheduling with 48 hours' notice or more: Your existing $20 booking fee transfers to the new appointment. Rescheduling is subject to available appointment times. Each booking may be rescheduled once. Any further change requires a new $20 booking fee to secure the new time.
• Cancellation with 48 hours' notice or more: No additional cancellation fee applies. The $20 booking fee is generally retained, subject to applicable law.
• Cancellation within 48 hours: An additional $25 late cancellation fee applies, separate from the original $20 booking fee.
• Rescheduling within 48 hours: Requests are subject to studio availability and approval. If we are unable to accommodate the change, the request will be treated as a cancellation within 48 hours.

Cancellation fees are subject to applicable Australian Consumer Law and will not be applied where doing so would be unlawful.

We understand that genuine emergencies happen. Luxe Sets may reduce or waive a fee at its discretion, assessed on the circumstances of each case.

If you need to make changes, please contact us as soon as possible at studio@luxesets.com.au .

If Luxe Sets cancels your appointment

Occasionally, Luxe Sets may need to cancel or reschedule an appointment due to technician unavailability, unforeseen circumstances or other operational requirements.

If Luxe Sets is unable to provide your scheduled service, we will contact you as soon as reasonably possible and offer to reschedule your appointment at no additional booking fee.

Your existing booking fee will transfer to the replacement appointment.

Where a refund or other remedy is required by Australian Consumer Law, that remedy will be provided.

Clients are not responsible for the $25 late cancellation fee when Luxe Sets cancels their appointment.

Missed appointments & reliability

Clients who do not attend their scheduled appointment without notice are subject to a no-show charge of 50% of the booked service cost.

The $20 booking fee already paid is credited towards the applicable no-show charge, rather than charged a second time.

For example, if the booked service costs $100, the stated 50% no-show charge is $50. The $20 already paid is credited towards that amount, leaving $30 payable.

Any outstanding no-show or cancellation charges must be paid before a future appointment can be confirmed, and a new booking fee will be required.

Where a client has repeated late cancellations, rescheduling requests, late arrivals or missed appointments, Luxe Sets may require full payment in advance for future services or decline future bookings.

No-show charges will be applied only to the extent permitted by applicable law.

Arriving on time

Please arrive on time so your full service can be completed without affecting other scheduled clients.

• 10 minutes or more late: A $10 late arrival fee applies. Your service may need to be adjusted to fit the remaining time. Any change to your service will be explained before we begin.
• 20 minutes or more late: Your appointment will be cancelled because there may not be sufficient time to complete the treatment safely. This is treated as a missed appointment under our no-show policy above.

If you are running late, please contact Luxe Sets as soon as possible.

Any fees arising from a cancelled or shortened appointment will be assessed consistently with applicable law.

Clients under 18

Luxe Sets welcomes younger clients for nail and lash services, subject to appropriate consent and treatment suitability.

Clients under 16 must have the consent of a parent or legal guardian before receiving a treatment.

A parent or legal guardian may be required to complete the relevant consent form, provide contact information and attend the appointment.

Services for younger clients remain subject to an assessment of treatment suitability, relevant sensitivities and applicable safety requirements.

We may postpone or decline a particular treatment where there are reasonable safety-related concerns.

Infill eligibility

Lash infill appointments require at least 40% of the existing lash extensions to remain at the time of your appointment.

If less than 40% of your extensions remain, a full set may be required instead.

We will assess the condition and retention of your existing extensions before proceeding.

If a full set is necessary, we will explain the applicable service price and any additional appointment time required before proceeding.

If there is insufficient time to safely complete the required service, a separate appointment may need to be arranged.

Existing nails & lash extensions

Luxe Sets accepts lash infills and removals of work completed by other beauty technicians.

Existing lash extensions will be assessed before an infill to determine their condition, retention and suitability for continued application.

Where necessary, a removal and fresh application may be recommended instead of an infill.

Clients with existing nail products should advise Luxe Sets before booking so that any necessary removal can be considered when arranging the service.

Additional removal or replacement services may require extra appointment time and an additional charge.

Any applicable additional service costs will be explained before the additional work begins.

Bringing someone with you

Luxe Sets operates from a private home-based studio and aims to maintain a comfortable, organised and professional environment.

Each client may bring one accompanying guest to their appointment.

The accompanying guest must respect the studio environment and avoid interfering with the technician or treatment.

Children who are not receiving a service count as the accompanying guest and must be supervised at all times.

For appointments involving younger clients, a parent or legal guardian may attend as the accompanying guest where appropriate.

Please contact Luxe Sets in advance if you require an accommodation that involves additional accompanying persons.

Service pricing

Service prices are displayed on our website and online booking platform.

Your final service total depends on the selected treatment and any applicable add-ons or additional services.

Gel-X length upgrades, French tips, nail art, charms and other available add-ons may affect the final appointment price.

Additional services requested during an appointment are subject to available time and technician approval.

Any additional charges will be explained before the relevant service is provided.

Refunds & touch-ups

Luxe Sets does not generally provide refunds for a change of mind after a service has been completed.

This does not exclude or restrict any rights or remedies available under Australian Consumer Law.

If you experience an issue with your nails or lashes, please contact us promptly, preferably within 48 hours of your appointment, and include clear photographs of the affected nails or lashes.

Where appropriate, a complimentary touch-up may be offered to address the concern.

We may also arrange an assessment of the service to help determine an appropriate resolution.

Complimentary touch-up conditions:

• Booking: Touch-ups must be booked through our online booking platform using the link we provide. A touch-up time is not confirmed by text, email or social media message alone.
• Timeframe: Touch-ups must be completed within 7 days of your original appointment. If no suitable time is available within that period, we will offer the next available appointment.
• Changes: A touch-up appointment may be rescheduled once, with at least 24 hours' notice.
• Missed touch-ups: If a touch-up is not booked within the timeframe above, or the touch-up appointment is missed or cancelled with less than 24 hours' notice, the complimentary touch-up offer will lapse. Any later repair may be charged as a standard service.
• Scope: Touch-ups cover the nails or lashes affected by the reported concern. They cannot be exchanged for cash, credit or a different service.

Where we have offered a touch-up within a reasonable time, we are not responsible for the cost of repairs carried out by another technician, except where required by law.

The 48-hour reporting period and touch-up timeframes help us address concerns promptly. They do not remove or restrict your statutory rights.

Safety & sensitivities

Clients must disclose known allergies, sensitivities, previous reactions, relevant eye or nail conditions and other concerns that may affect their treatment.

Please provide this information before your service begins.

For lash services, we may require a patch test before your first appointment or where you have a history of sensitivity.

If a reaction occurs following your appointment, please contact Luxe Sets as soon as possible.

Where appropriate, we can provide a complimentary removal of the affected lash or nail product.

If you experience significant swelling, severe pain, breathing difficulties or other concerning symptoms, seek appropriate medical assistance.

A complimentary removal does not replace medical assessment or limit any remedy available under Australian Consumer Law.

Our commitment to safe treatments

Luxe Sets may adjust, postpone, decline or end a treatment where reasonably necessary to protect client safety, studio safety, hygiene or the condition of natural nails and lashes.

Relevant circumstances may include:

• Visible irritation or possible infection in the treatment area.
• Damaged natural nails or lashes that make the requested service unsuitable.
• Relevant allergies, sensitivities or previous reactions.
• Insufficient appointment time to complete the treatment safely.
• Abusive, threatening or unsafe behaviour by a client or guest.
• A client appearing to be affected by alcohol or drugs.

If you are unwell, particularly with a contagious illness, please contact us as early as possible to reschedule.

Where a treatment cannot proceed, we will explain the relevant reason and any available alternatives.

Where an appointment is declined or ended because of abusive or unsafe behaviour, the cancellation charges above may apply, subject to applicable law.

Any applicable booking fee refund or other remedy will be determined consistently with Australian Consumer Law.

Looking after your set

Appropriate aftercare supports the appearance, longevity and condition of your nails or lashes.

Clients are encouraged to follow the aftercare advice provided by the technician.

Damage caused by picking, pulling, avoidable physical damage or improper aftercare may not qualify for a complimentary touch-up. Repairs for this type of damage may be booked as a standard service.

This does not exclude remedies where a service fails to meet applicable consumer guarantees.

Arrive ready for your appointment

A little preparation helps us make the most of your appointment time and provide a smooth, comfortable experience.

Our studio location

Luxe Sets operates from a private home-based beauty studio in Heathwood, near Forest Lake, Brisbane.

Confirmed clients will receive their appointment information, including the relevant studio address and arrival details.

Please attend at your confirmed appointment time to help us maintain an organised and private environment.

The studio operates by appointment.

Consent forms & acknowledgements

Clients may be required to complete a consent form before receiving a nail or lash service.

This helps us understand relevant treatment information, communicate potential risks and record appropriate client acknowledgements.

For clients under 16, the required parental or legal guardian consent must be obtained before treatment.

Consent for promotional photography and marketing communications is separate from treatment consent.

Understanding our policies

Before booking, clients should review the service information, applicable fees and appointment conditions.

By completing an appointment booking, you acknowledge the booking conditions presented during the booking process.

Where specific agreement or separate consent is required, it will be requested through the relevant booking or consent process.

Luxe Sets may update its booking policies from time to time.

Changes to booking terms for an existing appointment will be handled consistently with applicable law and any agreement already made.

Nothing in these policies excludes, restricts or modifies consumer rights that cannot lawfully be excluded, restricted or modified.

Last updated: 16 October 2026.